Summary: Default launches AI-powered search and chat

Why It Matters: Default is making it faster for users to find answers by adding an AI assistant. They are also organizing their help content into clearer categories like CRM integrations and routing queues.

What Changed:

  • Added an "Ask AI" search bar with a ⌘K keyboard shortcut.
  • Added a "How can I help you?" AI chat prompt at the bottom of the page.
  • Expanded the "Forms" section to include specific categories for Web forms and Default forms.
  • Added new sub-categories for "Routing" including Queues, Territories, and Segments.
  • Organized "Integrations" into specific groups for Enrichment, CRM, and Other.
  • Added a "Quickstart guide" under Workspace onboarding.
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