January 18, 2026 ongoing Get alerts for jotform.com

Summary: Jotform launches Podo AI Agent for chat support

Why It Matters: The company is moving from a simple chat box to an active AI assistant. This helps them answer user questions faster and guide people to start building forms immediately without human help.

What Changed:

  • Added a new AI Agent named "Podo" to the chat interface.
  • Introduced quick-action buttons for users to ask questions or create a form.
  • Updated the chat greeting to be more personal and proactive.
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