Summary: Dynamics 365 adds autonomous AI agents and Copilot

Why It Matters: The competitor is moving beyond basic AI chat to "autonomous agents" that can perform business tasks on their own. They are also making it easier for non-technical users to build custom automation that connects their CRM and ERP data.

What Changed:

• Added "autonomous agents" to Dynamics 365 Customer Service and Contact Center to handle tasks automatically.
• Integrated Copilot across all Dynamics 365 apps to help with lead scoring, contract management, and work orders.
• Launched low-code tools in Copilot Studio so users can build their own custom AI agents.
• Updated the product lineup to emphasize "AI-first" solutions for Sales, Finance, and Supply Chain.
• Added a new "What is Dynamics 365" educational section with guided tours and a detailed FAQ.