Summary: Dynamics 365 adds Copilot and autonomous agents

Why It Matters: Microsoft is moving beyond basic software by adding AI that can do tasks on its own. This could change how businesses handle sales, service, and supply chains by automating more of the daily work.

What Changed:

• Added "Copilot" AI features across all Dynamics 365 apps to help with data and workflows.
• Introduced "autonomous agents" that can work alongside employees to make decisions.
• Launched a new "What is Dynamics 365" page with a heavy focus on AI-powered ERP and CRM.
• Added low-code tools so non-developers can build their own custom AI agents.
• Updated the product lineup to highlight "AI-first" solutions for sales and customer service.