Summary: Zoho Desk launches Autumn '25 update

Why It Matters: The company has released a major seasonal update for its customer service software. They also added new industry-specific categories and tools for business spending and software adoption.

What Changed:

• Zoho Desk announced the "Autumn '25" update with a new "See what's new" link.
• Added a new "Solutions" section for Zoho Desk categorized by industry (Banking, Retail, SaaS, etc.) and business size.
• Launched Zoho Spend, a new platform to manage and control business spending.
• Launched Zoho DAP, a new platform for in-product guidance and software adoption.
• Launched Zoho MCP to help users build agent-ready apps and workflows.
• Updated the description for Zoho Tables to "modern spreadsheet-database hybrid."