Summary: Dynamics 365 adds Copilot and autonomous agents

Why It Matters: The competitor is deeply integrating AI and automation into their business software. This makes it easier for their users to connect data across different apps and automate tasks without needing to write code.

What Changed:

• Added Copilot AI features to streamline workflows across Teams and Outlook.
• Introduced autonomous agents that work alongside employees to make decisions.
• Added low-code tools that let non-developers build custom apps and automation.
• Updated the product lineup to emphasize AI-powered ERP and CRM solutions.
• Included new guided tours and a "What is Dynamics 365" educational section.