Summary: Zoho CRM launches AI Agents and Agentic AI features

Why It Matters: The product is moving beyond simple automation to "agentic" AI that can perform tasks. This signals a shift in how sales teams might use the software to handle complex workflows with less manual work.

What Changed:

• Added a new "AI" section to the product menu featuring AI Agents and Generative AI.
• Introduced "CRM for Everyone," a new customization feature for team-wide collaboration.
• Added new sales tools including "DAP" for software adoption and a modern retail "POS" system.
• Expanded the resource library with an SDR Course, podcasts, and a CRM glossary.
• Updated the "Tables" tool description to a spreadsheet-database hybrid.
• Launched "Spend," a new unified platform for managing business expenses.