Summary: Dynamics 365 adds AI agents and Copilot features

Why It Matters: The product is moving from basic business software to an AI-first platform. It now uses "autonomous agents" to handle tasks without human help, which could change how businesses manage their daily work.

What Changed:

• Added "autonomous agents" to Sales, Customer Service, and Contact Center tools.
• Integrated Copilot across all apps to help with real-time data and workflows.
• Launched a new "Contact Center" product focused on AI-powered service.
• Added low-code tools so non-developers can build their own AI agents.
• Updated the homepage to focus entirely on AI-powered ERP and CRM solutions.