Summary: Zendesk adds contact center product to menu

Why It Matters: The company is expanding its main menu to include a dedicated contact center solution. This suggests they are focusing more on large-scale phone and digital support teams.

What Changed:

• Added "Zendesk for contact centre" as a new product in the main navigation and footer.
• Switched the website language from Dutch to English.
• Added a new section highlighting their "Leader" status in the 2025 Gartner Magic Quadrant for CRM.
• Updated the "Resolution Learning Loop" section to claim it can automate over 80% of interactions.
• Renamed "Zendesk AI" to "Zendesk AI Agents" in several headers and menu titles.