Summary: Zoho CRM adds AI Agents and Generative AI tools

Why It Matters: The product is moving beyond basic automation into advanced artificial intelligence. This helps users predict sales and automate complex tasks with "AI Agents," which could make the software more valuable for large teams.

What Changed:

• Added a new "AI" section to the Zoho CRM menu featuring AI Agents and Generative AI.
• Introduced "CRM for everyone" as a new customization feature.
• Launched "Zoho POS," a new retail point-of-sale product.
• Added "Zoho Spend" for unified business expense management.
• Added "Zoho DAP" (Digital Adoption Platform) to help users learn the software.
• Updated the pricing page to highlight a free tier for up to 3 users.