Summary: Microsoft Dynamics 365 adds autonomous AI agents

Why It Matters: The product is moving beyond simple AI chat to "autonomous agents" that can perform business tasks on their own. This signals a shift from AI as a helper to AI as an independent worker within CRM and ERP systems.

What Changed:

• Added "autonomous agents" to the core descriptions of Customer Service and Contact Center products.
• Introduced the ability to create custom agents for any business process using Copilot Studio.
• Updated the homepage to focus entirely on Dynamics 365 rather than general Microsoft consumer products.
• Added a new "Capabilities" section highlighting low-code tools for non-developers to automate workflows.
• Expanded the product lineup to include specific AI-first solutions for Sales, Finance, and Supply Chain.