Summary: MAPFRE launches "ami" virtual assistant

Why It Matters: The company is adding automated help to its website. This makes it easier for customers to get answers quickly without calling. They also updated their phone support hours.

What Changed:

• Added a new virtual assistant named "ami" to help users.
• Added a new contact phone number: 911 985 503.
• Listed specific customer service hours for weekdays (9:00 - 22:00) and Saturdays (9:00 - 14:00).