Summary: Microsoft Dynamics 365 launches agentic AI apps

Why It Matters: The competitor is shifting its focus from standard software to "agentic" tools. These are AI agents that can do tasks on their own rather than just waiting for a human to type a prompt.

What Changed:

• The homepage now focuses entirely on Microsoft Dynamics 365 instead of general Microsoft products.
• New "agentic" CRM and ERP solutions were introduced to automate business tasks.
• Added specific ROI data, such as a 40% reduction in call handling time and 106% ROI for ERP users.
• Introduced a "guided tour" feature to show how AI agents work in real-time.
• Added a section for the "Model Context Protocol" (MCP) to help AI agents talk to other software.