Summary: Sprinklr adds AI Agents and Copilot features

Why It Matters: Sprinklr is putting more focus on AI tools to help customer service and marketing teams. This could make their platform more powerful for users.

What Changed:

• The main title changed from "Unified AI-Powered Customer Experience Management Platform" to "The Definitive AI-Native Customer Experience Platform".
• A cookie policy notice was added at the top.
• "Sprinklr Digital Twin" was removed from the product list.
• New AI features like "AI Agent Platform" and "Agent Copilot" were added under Sprinklr Service.
• A new top-level menu item "Sprinklr AI" was added, with sub-items "AI Agents", "Sprinklr Copilot", and "AI+ Studio".
• The "Platform" product suite was renamed "Unified-CXM" and its sub-items were reorganized.
• The "Solutions" menu changed from "By Industry By Teams" to "For Industries For Teams".
• New customer stories were added, including Microsoft, Dow, Cdiscount, 3M, and Umniah.
• The "Why we're different" section was replaced with "Get the Sprinklr Advantage" and a new section "Dissolve silos. Create seamless experiences. Scale with Unified-CXM."
• The "Four AI-powered product suites" section was updated to "Four AI-native product suites" and the order of products was changed.
• A new section "Over a decade of AI innovation built into every experience" was added, detailing Intelligence, Copilot, AI Agents, and Workflows.
• The "Equip your customer-facing teams" section was updated with new descriptions and removed duplicate entries.
• The analyst reports section was updated with new dates and reports.
• The footer product list was updated to reflect the new product structure.