Summary: Zoho CRM adds AI Agents and Agentic AI features

Why It Matters: The product is moving beyond basic automation to "agentic" AI. This means the software can now perform more complex tasks and make decisions on behalf of users, rather than just predicting data.

What Changed:

• Added a new "AI Agents" section under the AI features menu.
• Introduced "Agentic AI" and "Generative AI" as core CRM capabilities.
• Launched "CRM for Everyone," a new team-wide customization tool.
• Added several new products to the main navigation, including "Procurement," "Spend," and "DAP" (Digital Adoption Platform).
• Updated the "Tables" tool description to a "spreadsheet-database hybrid."