Summary: Kore.ai adds new Bot Agent capabilities

Why It Matters: This makes their AI bots better at working with human agents.

What Changed:

• "Bot Agent" is now "Bot Agent (Human Hand-off)."
• Added new features for Bot Agent like "Agent Workspace" and "Whisper."
• New "Smart Assist" feature helps agents with answers.
• "Generative AI" is now a bigger part of their bot tools.