Summary: Genesys Cloud launches Agentic Virtual Agent

Why It Matters: The company is moving from basic chatbots to "agentic" AI. This suggests they are focusing on AI that can take more complex actions on its own rather than just answering simple questions.

What Changed:

• Replaced a promotional link for an IDC MarketScape report with a new announcement for "Agentic Virtual Agent."
• Updated the primary call-to-action in the AI section to point toward their chatbot capabilities page.
• Removed a small section of footer text regarding the sitemap and 2026 copyright.