January 12, 2026 ongoing Get alerts for jotform.com

Summary: Jotform launches Podo AI support agent

Why It Matters: The addition of an AI assistant suggests a shift toward automated customer service. It also shows how the product is using its own "AI Agent" technology to help users build forms faster.

What Changed:

  • Added "Podo," an AI support specialist, to the homepage chat interface.
  • Updated all internal website links to remove the "www" prefix.
  • Added quick-start buttons for the AI chat, including "I have a question" and "I want to create a form."
  • Included a voice input option for the new AI chat tool.
  • Added a legal disclaimer for AI chat recording and terms of use.
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