February 12, 2026 ongoing Get alerts for twilio.com

Summary: Twilio adds customer acquisition and IVR use cases

Why It Matters: Twilio is expanding its focus beyond basic messaging. They are now highlighting specific ways businesses can use their tools to find new customers and manage phone calls automatically.

What Changed:

  • Added a new section for customer acquisition and activation.
  • Added a specific link for Voice Response Systems (IVR).
  • Added a link for bulk text messaging solutions.
  • Updated the navigation to include more direct links to marketing and fraud prevention use cases.
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