Summary: Microsoft Dynamics 365 adds autonomous AI agents

Why It Matters: The product is moving beyond simple AI chat. It now features "autonomous agents" that can handle business tasks on their own, which may change how customers compare automation tools.

What Changed:

• Added "autonomous agents" to the core product description for Sales, Service, and Contact Center.
• Launched a new "What is Dynamics 365" landing page focused on AI-powered ERP and CRM.
• Introduced Copilot Studio for building custom agents that work across Teams and Outlook.
• Updated the product navigation to highlight specific solutions for Sales, Service, Finance, and Supply Chain.
• Added a detailed FAQ section explaining the integration between AI, ERP, and CRM.