November 27, 2025 ongoing Get alerts for zoho.com

Summary: Zoho CRM adds new AI features

Why It Matters: This shows Zoho is putting more effort into making its CRM smarter with AI.

What Changed:

  • The main title changed from "Zoho | Cloud Software Suite for Businesses" to "Zoho CRM | Top-rated Sales CRM Software by Customers".
  • The navigation menu was completely changed to focus on Zoho CRM, adding many new links related to CRM features, pricing, platform, and verticals.
  • New AI features were added under Zoho CRM, including "AI Agents", "Generative AI", "AI forecasting", and "Vision AI".
  • A new product called "POS" was added under "Recent Launches" and "Sales" and "Commerce and POS" sections.
  • A new product called "DAP" was added under "Recent Launches" and "Sales" sections.
  • The "CommunitySpaces" product was removed from "Recent Launches" but remains under "Marketing".
  • The description for "Tables" changed from "Online file management for teams." to "Modern spreadsheet-database hybrid to organize work and data."
  • The language options in the header were updated to include specific CRM links for each language.
  • The "Skip to main content" link was removed.
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