February 7, 2026 ongoing Get alerts for jotform.com

Summary: Jotform launches Podo AI support agent

Why It Matters: The company is moving from a simple chat box to a proactive AI assistant. This helps them answer user questions faster and guide new users to start building forms immediately.

What Changed:

  • Added a new AI support specialist named Podo.
  • Added a greeting message that introduces the AI agent.
  • Added quick-click buttons for common tasks like "I have a question" and "I want to create a form."
  • Updated the chat interface to be more interactive and helpful for new visitors.
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