Summary: Microsoft Dynamics 365 launches agentic AI apps

Why It Matters: The product has shifted its focus from standard cloud software to "agentic" solutions. This means the tools are now marketed as being able to handle business tasks on their own using AI agents rather than just being places to store data.

What Changed:

• The page title changed from a general Microsoft overview to "Agentic CRM and ERP Solutions."
• New sections were added for AI-powered agents in sales, service, finance, and supply chain.
• Added specific performance claims, such as a 40% reduction in call handling time and 75% faster journey development.
• Introduced "autonomous agents" that can handle essential business tasks without constant human input.
• Added a new pricing overview and guided tours specifically for Dynamics 365 apps.