Summary: Dynamics 365 adds Copilot and autonomous agents

Why It Matters: The product is moving from standard business tools to AI-driven automation. It now emphasizes "autonomous agents" that can do work without constant human input, which may change what customers expect from CRM and ERP software.

What Changed:

• Added "Copilot" AI features across all Dynamics 365 applications.
• Introduced "autonomous agents" to handle service, sales, and finance tasks.
• Added a new "Contact Center" product focused on AI-powered engagement.
• Updated the homepage to focus entirely on AI-powered ERP and CRM solutions.
• Included low-code tools that allow non-developers to build custom AI agents.
• Added a detailed FAQ section explaining the role of AI in business operations.