Summary: Zoho CRM adds AI Agents and Generative AI tools

Why It Matters: The product is moving beyond basic automation into advanced AI. This helps users predict sales and automate complex tasks with "agentic" workflows.

What Changed:

• Added a dedicated AI section featuring AI Agents and Generative AI.
• Introduced "CRM for everyone" as a new customization feature.
• Launched new developer tools including GraphQL APIs and ZDK CLI.
• Added a new "POS" (Point of Sale) product to the sales and commerce categories.
• Expanded the platform section with specific industry verticals like Automotive and Life Sciences.
• Added "Spend" and "DAP" (Digital Adoption Platform) to the recent launches list.