Summary: Zoho CRM launches AI Agents and Agentic AI

Why It Matters: The product is moving beyond basic automation into advanced AI that can perform tasks and make predictions. This signals a shift toward more autonomous sales tools for enterprise users.

What Changed:

• Added a dedicated AI section to the Zoho CRM menu featuring AI Agents and Agentic AI.
• Introduced "CRM for Everyone" as a new customization feature.
• Added several new products to the global navigation, including Procurement, Spend, and DAP (Digital Adoption Platform).
• Expanded the developer section with new tools like GraphQL APIs and ZDK CLI.
• Updated the "Recent Launches" section to highlight agent-ready app tools and source-to-pay platforms.