Summary: Zoho CRM adds AI agents and generative AI tools

Why It Matters: The product is moving beyond basic data storage. It now uses artificial intelligence to help sales teams automate tasks and predict results.

What Changed:

• Added a new AI section featuring AI Agents and Generative AI.
• Introduced AI-powered tools for email, forecasting, and data enrichment.
• Launched "CRM for everyone" as a new customization feature.
• Added new developer tools including GraphQL APIs and a ZDK CLI.
• Expanded industry-specific versions for Automotive, Life Sciences, and Financial Services.
• Added "Spend" and "DAP" (Digital Adoption Platform) to the product ecosystem.