November 12, 2025 ongoing Get alerts for zoho.com

Summary: Zoho CRM adds new AI features

Why It Matters: This shows Zoho is putting more effort into making its CRM smarter. It wants to help sales teams do their jobs better with new tech.

What Changed:

  • The main page title changed from "Zoho | Cloud Software Suite for Businesses" to "Zoho CRM | Top-rated Sales CRM Software by Customers".
  • The website now focuses on Zoho CRM instead of the general Zoho suite.
  • New AI features like "AI Agents" and "Generative AI" were added under Zoho CRM's features.
  • The navigation menu was updated to show specific Zoho CRM features and resources.
  • A new product, "POS" (Point of Sale), was added under Sales and Commerce & POS sections.
  • The description for "Tables" changed from "Work management tool to connect people, processes, and information" to "Modern spreadsheet-database hybrid to organize work and data."
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