Summary: Dynamics 365 adds "Agentic" AI features

Why It Matters: Microsoft is changing how it talks about AI in its business software. It is now using the word "agentic" to describe these features. This means the AI can act more on its own.

What Changed:

  • The main title changed from "AI-Powered CRM and ERP Solutions" to "Agentic CRM and ERP Solutions".
  • The phrase "AI-powered" was replaced with "agentic" in several places.
  • A new news item was added about joining the "Microsoft AI Tour".
  • The "AppSource" link under "Partners" changed to "Microsoft Marketplace".
  • The "Support for AI marketplace apps" link under "Developer & IT" changed.
  • A new link "Marketplace Rewards" was added under "Developer & IT".
  • The "Small & medium businesses" solution link was removed from the main navigation.
  • The "Small and medium business" solution was reworded and moved.
  • The "Enrich your sales and marketing" solution was reworded and split into "Modernize your CRM" and "Improve sales efficiency".
  • The "Modernize your ERP" solution was reworded.
  • The "Personalize service experiences" solution was reworded.
  • The copyright year changed from 2024 to 2025.
  • New footer links were added: "Recycling", "About our ads", and a chat option for sales.
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