Summary: DigitalGenius adds visual AI defect detection

Why It Matters: The platform is moving beyond text-based support to handle physical product issues. This allows the AI to process refunds and replacements for damaged goods automatically by "seeing" the problem.

What Changed:

• Added Warranty AI that uses visual recognition to detect product defects and read barcodes.
• Updated the "DigitalGenius bot vs Typical bot" comparison with new examples of empathetic, GPT-4 generated responses.
• Expanded the "Purchase AI" section with specific product recommendation flows for marathon shoes.
• Added a new automated workflow for resolving "stuck in transit" shipping issues.
• Increased the focus on "Proactive AI" to resolve problems before a customer reaches out.