Summary:
Service Hub adds Knowledge Base feature
Why It Matters:
HubSpot added a new feature to its Service Hub product. This feature helps customers find answers themselves.
What Changed:
- A link to "Knowledge Base" was added under "Scale Support Self-Service with AI".
- The text describing "Scale Support Self-Service with AI" was updated to mention using CRM data for 24/7 customer support.
- A link to the privacy preferences was removed from the cookie notice.