September 29, 2025 ongoing Get alerts for hubspot.com

Summary: Service Hub adds Knowledge Base feature

Why It Matters: HubSpot added a new feature to its Service Hub product. This feature helps customers find answers themselves.

What Changed:

  • A link to "Knowledge Base" was added under "Scale Support Self-Service with AI".
  • The text describing "Scale Support Self-Service with AI" was updated to mention using CRM data for 24/7 customer support.
  • A link to the privacy preferences was removed from the cookie notice.
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