December 18, 2025 ongoing Get alerts for crisp.chat

Summary: Crisp launches no-code AI Agent builder

Why It Matters: The product is moving from simple chat tools to a platform that automates half of customer support tasks. This makes it easier for small teams to handle high message volumes without hiring more staff.

What Changed:

  • Added a 4-step guide for training and deploying AI Agents.
  • Introduced a no-code workflow builder for AI support.
  • Added the ability to train AI by automatically browsing websites or importing PDFs.
  • Updated the homepage title to "The AI Customer Support Platform for Every Business."
  • Added a "Discover Crisp Video" and a "Book a demo" option.
  • Expanded the footer with links to a Developer Hub and Status Page.
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