Summary: Zoho CRM launches AI Agents and Generative AI

Why It Matters: The product is moving beyond basic automation. It now includes advanced AI tools like agents, forecasting, and data enrichment to help sales teams work faster.

What Changed:

• Added a new AI section featuring AI Agents and Generative AI.
• Introduced "CRM for everyone" as a new customization feature.
• Added specific industry verticals for Automotive, Life Sciences, and Financial Services.
• Launched new developer tools including GraphQL APIs and ZDK CLI.
• Added a Digital Adoption Platform (DAP) to help users learn the software.
• Expanded the resource section with an SDR Course and Podcasts.