November 25, 2025 ongoing Get alerts for zoho.com

Summary: Zoho CRM adds new AI features

Why It Matters: Zoho CRM is focusing on making its sales tools smarter with AI. This could help their users sell more.

What Changed:

  • The main page title changed from "Zoho | Cloud Software Suite for Businesses" to "Zoho CRM | Top-rated Sales CRM Software by Customers".
  • The navigation menu was completely changed to focus on Zoho CRM, adding many new sub-items under "Features", "Platform", and "Verticals".
  • New AI features were added under Zoho CRM, including "AI Agents", "Generative AI", "AI forecasting", and "Custom AI".
  • New "Low-code tools" and "Developer tools" sections were added under the Zoho CRM platform.
  • New "Verticals" were added for Zoho CRM, like "Automotive" and "Life-sciences".
  • The "Resources" section for Zoho CRM was greatly expanded with new links like "Ebooks", "SDR Course", and "Podcasts".
  • The "Recent Launches" section was updated, removing some old items and adding new ones like "POS" and "DAP".
  • "Tables" description changed from "Work management tool to connect people, processes, and information" to "Modern spreadsheet-database hybrid to organize work and data."
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