Summary: Zoho CRM launches AI Agents and "CRM for Everyone"

Why It Matters: The product is moving beyond a simple database. It now uses advanced AI to help sales teams work faster and invites non-sales employees into the CRM to collaborate.

What Changed:

• Added "AI Agents" and "Generative AI" to the core feature set.
• Launched "CRM for Everyone" to allow more team members to use the tool.
• Added a new "DAP" (Digital Adoption Platform) to help users learn the software.
• Expanded the "Verticals" section with specific solutions for Automotive, Life Sciences, and Finance.
• Updated the navigation to focus heavily on developer tools like GraphQL APIs and Client Scripts.