Summary: Help Scout added AI Chatbot.

Why It Matters: This shows Help Scout is putting AI Chatbot in a main spot on their website.

What Changed:

• "Self Service" was removed from the main menu.
• "AI Chatbot" was added to the main menu.
• "Product updates" was added to the main menu.
• "The Supportive" podcast episode changed from "Episode 10: Priscilla is Happy to Help" to "Season 2 Episode 1: Our First Customers: Help Scout".
• A new section called "Company management" was added under "Deliver the human touch at superhuman speed".
• "Views" was removed from the list of features under "Plus, all the little things support teams love".
• "Saved Replies" was changed to "Saved replies".
• "Send Later" was changed to "Send later".
• The job title for Taylor Davis changed from "Senior Director of CX at Litmus" to "VP of Customer Experience at Litmus".
• The "Get started in minutes with a free account. Start for Free Start for Free" section was removed from the bottom of the page.
• A new section was added at the very bottom: "We’d love to show you the magic of Help Scout. Book a Demo Book a Demo".