Summary: Zoho CRM adds new AI features

Why It Matters: Zoho CRM now offers more advanced AI tools for sales teams.

What Changed:

• The main page title changed from "Zoho | Cloud Software Suite for Businesses" to "Zoho CRM | Top-rated Sales CRM Software by Customers".
• The "Skip to main content" link changed to "Skip to product menu" and now points to zoho.com/crm.
• The navigation menu was completely changed to focus on Zoho CRM, adding new sections like "Features", "Pricing", "Platform", and "Verticals" specific to CRM.
• New AI features were added under Zoho CRM, including "AI Agents", "Generative AI", "Prediction", "AI forecasting", "Recommendation", "Data enrichment", "Anomaly detection", "Automation", "Business intelligence", "AI for emails", "AI for calls", "Vision AI", "Voice of the Customer", and "Custom AI".
• New "SFA" (Sales Force Automation) features were added, such as "Forecasting", "Pipeline", "Territory management", "CPQ", and "Workflows".
• New "Lead management" features were added, including "Lead capture", "Lead enrichment", "Lead nurturing", and "Omni-channel communication".
• New "Process management" features were added, such as "Cadences", "Blueprint", "Page layouts", "Kiosk", and "Journey Orchestration".
• New "Customization" features were added, including "CRM for everyone New", "Canvas Design Studio", "Client script", "Layouts and components", "Sandbox", and "Portals".
• New "Platform" details were added, including "Module 360", "Low-code tools", "Developer tools", "Integrations", "Mobility", "Enterprise CRM", and "Security and compliance".
• New "Verticals" were added, such as "Automotive", "Life-sciences", and "Financial services".
• The "Customers" section was updated with "Case Studies" and "Testimonials" specific to CRM.
• The "Resources" section was greatly expanded with CRM-specific documentation, training, and comparison tools.
• A new product called "DAP" (Platform to simplify software adoption with in-product guidance) was added under "Recent Launches" and "Sales".
• The "Tables" product description was updated from "Work management tool to connect people, processes, and information" to "Modern spreadsheet-database hybrid to organize work and data".
• The website now highlights "Visionary in 2025 Magic Quadrant™ for Sales Force Automation Platforms" and "Nucleus Research - Leader, SFA Technology Value Matrix 2025" for Zoho CRM.