Summary: Microsoft Dynamics 365 adds autonomous AI agents

Why It Matters: The product is moving beyond simple AI chat to "autonomous agents" that can perform business tasks on their own. This signals a shift from AI as a helper to AI as an independent worker in CRM and ERP systems.

What Changed:

• Added "autonomous agents" to the core product description for Customer Service and Contact Center.
• Introduced Copilot Studio for creating custom agents for any business process.
• Updated the homepage to focus entirely on Dynamics 365 instead of general Microsoft products.
• Added specific sections for AI-powered lead scoring, contract management, and work order automation.
• Integrated low-code tools more deeply to allow non-developers to build custom AI workflows.