Summary: Microsoft Dynamics 365 adds agentic AI solutions

Why It Matters: The platform is shifting from basic automation to "agentic" AI. This means their software can now perform complex tasks on its own rather than just waiting for a human to click a button.

What Changed:

• Added "Agentic CRM and ERP" branding to the main product titles.
• Introduced autonomous agents that can handle business tasks in sales, service, and finance.
• Added support for Model Context Protocol (MCP) to help AI agents share data more easily.
• Updated the homepage to focus entirely on Dynamics 365 instead of general Microsoft products.
• Included new customer data showing a 40% reduction in call handling time using AI.