Summary: Zoho CRM launches AI Agents and Agentic AI

Why It Matters: The product is moving beyond basic automation to "agentic" workflows. This means the software can now perform more complex tasks and make decisions using prompts, which may change what users expect from a CRM.

What Changed:

• Added a new "AI Agents" and "Agentic AI" section to the Zoho CRM feature menu.
• Introduced "Zoho MCP," a new platform to build agentic workflows and make apps agent-ready.
• Added "DAP," a new digital adoption platform to help users learn the software.
• Launched "Zoho Spend" and "Zoho Procurement" to handle business expenses and sourcing.
• Rebranded "Zakya" POS simply as "Zoho POS" within the main product navigation.
• Expanded the developer section with new tools like GraphQL APIs and ZDK CLI.