Summary: Zoho CRM launches AI Agents and Agentic AI tools

Why It Matters: The product is moving beyond simple automation to "agentic" workflows. This means the software can now perform more complex tasks and make decisions using AI, which may change what customers expect from a CRM.

What Changed:

• Added a dedicated AI section to the Zoho CRM menu featuring AI Agents and Generative AI.
• Introduced "CRM for everyone," a new customization feature for non-sales teams.
• Launched "Zoho Spend" to manage business expenses in one platform.
• Added "Zoho DAP" (Digital Adoption Platform) to help users learn the software.
• Expanded the "Verticals" section with specific solutions for Automotive, Life Sciences, and Financial Services.
• Updated the page title from a general suite description to "Zoho CRM | Top-rated Sales CRM Software."