Summary: frog launches AI-powered contact center guide

Why It Matters: The competitor is expanding their thought leadership into AI-driven customer service. This signals they are targeting larger enterprise operations looking to automate support and reduce costs.

What Changed:

• Added a new featured article titled "Next-Gen Contact Centers: Powered by AI."
• Reordered the "Latest insights" section to prioritize the new contact center content.
• Shuffled the order of employee testimonials from various global studios (New York, Mexico City, San Francisco, etc.).