Summary: Zoho CRM launches AI Agents and "CRM for Everyone"

Why It Matters: The product is moving beyond a simple sales tool. It now includes advanced AI automation and features designed for every person in a company, not just sales teams.

What Changed:

• Added a new "AI" section featuring AI Agents, Generative AI, and Prediction tools.
• Launched "CRM for Everyone," a new way for non-sales teams to use the CRM.
• Added "POS" (Point of Sale) as a new core product offering in the sales and commerce categories.
• Introduced "Spend" for business expense management and "DAP" for software adoption guidance.
• Expanded the developer section with new tools like GraphQL APIs and ZDK CLI.
• Updated the page title from a general suite description to focus specifically on Zoho CRM.