Summary: Ada launches strategic partnership with Medallia

Why It Matters: Ada is moving deeper into enterprise customer intelligence. By connecting AI agents with feedback data, they can claim to turn customer surveys into immediate automated actions.

What Changed:

• Added a featured announcement about a strategic partnership with Medallia.
• Introduced a joint solution that combines agentic AI with customer intelligence across voice and digital channels.
• Updated the blog section with a new post about closing the customer feedback loop.
• Replaced a blog post about health insurance with a new article regarding ecommerce returns.