Summary: Zoho CRM adds AI Agents and Generative AI tools

Why It Matters: The product is moving beyond basic automation. It now includes advanced AI features like AI agents, forecasting, and email assistance to help sales teams work faster.

What Changed:

• Added a new AI section featuring AI Agents and Generative AI.
• Introduced "CRM for everyone" as a new customization feature.
• Added new developer tools including GraphQL APIs and ZDK CLI.
• Launched several new products in the main menu: Spend (spend management), Procurement (source-to-pay), and DAP (digital adoption platform).
• Updated the navigation to focus specifically on Zoho CRM features like SFA, Lead Management, and Process Management.