Summary: Zoho CRM adds AI agents and generative AI tools

Why It Matters: The product is moving beyond basic data tracking. It now includes advanced automation and artificial intelligence to help sales teams work faster and predict results.

What Changed:

• Added a dedicated AI section featuring AI Agents and Generative AI.
• Introduced "CRM for Everyone" as a new customization feature.
• Added new developer tools including GraphQL APIs and ZDK CLI.
• Launched "Spend," a new unified business expense platform.
• Added "DAP," a platform for in-product guidance and software adoption.
• Expanded industry-specific versions for Automotive, Life Sciences, and Financial Services.