Summary: Zoho CRM adds Agentic AI and AI Agents

Why It Matters: The product is moving beyond simple automation. It now includes advanced AI that can perform tasks and make predictions. This signals a shift toward more autonomous sales tools.

What Changed:

• Added "AI Agents" and "Agentic AI" to the feature list.
• Introduced "Zoho CRM for Everyone" as a new customization option.
• Launched "Zoho DAP" (Digital Adoption Platform) to help users learn the software.
• Added "Zoho Spend" for unified business expense management.
• Updated the homepage to focus specifically on Zoho CRM rather than the general suite.
• Expanded the resource section with new SDR courses and podcasts.