Summary: Freshdesk launches Vertical AI Agents

Why It Matters: The product is moving from general AI help to specialized tools for specific industries. This could make their automation more effective for complex tasks right out of the box.

What Changed:

• Added "Vertical AI Agents" as a primary feature.
• Introduced 50+ prebuilt agentic workflows.
• Added a "Command Center" to centralize AI intelligence and customer insights.
• Removed a large section of footer text and cookie preference details from the main page view.
• Updated the navigation menu to include "Capabilities."