Summary: Zoho Desk launches new industry-specific solutions

Why It Matters: The product is moving from a general help desk tool to one that targets specific industries like banking, retail, and healthcare. This makes it more attractive to businesses looking for specialized features.

What Changed:

• The page title changed from a general suite overview to focus specifically on Zoho Desk.
• Added a new "Solutions" menu with categories for 10 different industries including Banking, Education, and Retail.
• Added new product launches to the menu: Zoho Procurement, Zoho Spend, and Zoho MCP (agent-ready workflows).
• Added a "Compare Help Desk" section to help users evaluate different software options.
• Expanded the resources section with new eBooks, a glossary, and specific use cases for customer service.