Summary: Zoho CRM adds AI Agents and Generative AI tools

Why It Matters: The product is moving beyond basic automation into advanced AI. This helps users predict sales and automate complex tasks with "AI Agents," which could make the software more attractive to larger businesses.

What Changed:

• Added a new "AI" section to the features menu.
• Launched "AI Agents" and "Generative AI" capabilities.
• Introduced "CRM for everyone" as a new customization feature.
• Added specific AI tools for emails, calls, and vision.
• Expanded the "Platform" section with new low-code tools like "Kiosk" and "Wizards."
• Added "POS" (Point of Sale) and "DAP" (Digital Adoption Platform) to the product list.